Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates & Delivery Times
We ship worldwide from Spain. Shipping rates and estimated delivery times vary depending on the destination country and will be calculated at checkout.
| Destination | Estimated Delivery Time |
|---|---|
| Europe and Switzerland | 3–7 business days |
| Rest of the world | 7–21 business days |
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.
Carriers
We work with different carriers depending on the destination country to ensure the best service and rates for your location.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at help@craur.com as soon as possible so we can resolve the issue.
Contact
For any shipping-related questions, please reach out to us at help@craur.com.